Returns and Refunds

30 Day Free Returns - Singer Brand

You have 30 days to return an item from the date your received it. Your returned item must be in the original package, and you must be the original owner. Only purchases from Singer.com are eligible for returns.

10 Day Free Returns - Husqvarna VIKING & PFAFF Brands

You have 10 days to return an item from the date your received it. Your returned item must be in the original package, and you must be the original owner. Only purchases from Singer.com are eligible for returns.

Making a Return is Sew EASY!

Step 1  Please email our Customer Care team at [email protected] and they will be happy to assist you.

Step 2  You will receive an email containing a Return Authorization and UPS shipping label to return you item.

Step 3  Print the label, adhere it to the item, and drop it off at a UPS drop-off location.

Step 4  Once your item has been received, a refund will be processed within 2 business days. The refund will be processed to the form of payment used for the original purchase. Timing of your refund will depend on your financial institution.