Shipping and Returns

Shipping Methods and Costs

Method Order Rate Timing
Ground US 48 States $5 Flat 3-7 Business Days
Expedited US 48 States $40 Flat 2nd Day Air
Ground or Expedited AK, HI, PR $60 Flat Shipped by Air

 

Shipping Notes

Residents of Alaska, Hawaii, and Puerto Rico: there is no difference in price for SINGER between Expedited and Ground Shipping, which is why we charge you the same rate. We Ship with UPS.
 

Returns

You have 30 days to return an item from the date you received it. Your item must be in the original packaging. Also, you must be the original owner. Only purchases from our website are eligible for returns. If you bought a machine from a different place, please still call customer service before returning your machine.

 

1-800-4-SINGER (1-800-474-6437).
Monday – Friday: 8am - 8pm CST
Saturday: 8am - 2pm CST

 

You will receive an email containing a Return Authorization and UPS shipping labels to return your item. Print the label, adhere it to the item, and drop it off at a UPS drop off location. We will process your return in 7-10 days after your return item is received.

 

Refunds

Once we receive your item, we will initiate a refund with your credit card company (or original method of payment). You will receive a credit within the specified days set by your card issuer´s policy.

 

Safe Shopping Promise

Be assured that all transactions conducted online with Singer Sewing Company are completely secure and confidential. Our high encryption standards guarantee that any credit card purchase is conducted safely and without risk. We stand behind our security system with complete confidence - in the unlikely event that an unauthorized payment is charged to a customer account, Singer Sewing Company promises to cover the cost. However, if it makes you more comfortable, you can submit your order and conduct the credit card transaction by phone at this number: 1-800-4-SINGER (1-800-474-6437).