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Return PolicyUpdated 17 days ago

US & Canada Return Policies

Q:  How long do I have to return an item I purchased online?

  • Returns on SINGER® products are accepted within 30 days of receipt of your product(s)
  • Returns on Husqvarna Viking® & PFAFF® products are accepted within 10 days

Exception: SINGER® Ditto allows returns within 10 days of receiving your order.

The return must be postmarked during the return period.


Q: How much are the return costs? 

SINGER® offers free returns within the guidelines outlined.


Q: What items are eligible to be returned or exchanged? 

  • Items must have been purchased from Singer.com
  • Must be the original owner
  • Must be returned in the original packaging 

Q: What is not eligible for online returns or exchanges?

Purchases made through a third-party retailer or in-store must be returned to that store.


Q: How will I get refunded?  

Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges. 

Gift box and shipping costs are non-refundable.


Steps for return

Step 1 Please click here to complete your return request.

Step 2 You will receive an email from our support team confirming your return authorization. You will also receive an email containing a shipping label from UPS. Be sure to check your spam and junk email files as this will be an automated email from a UPS account. This return label will expire in 7 days.

Step 3 Print the label, attach it to the package, and drop it off at a UPS drop-off location. The return authorization is only valid during the return window. Item must be post-dated to be returned within the returns period. If you have any issues with your return label, please contact us.

Step 4 From the time we receive your return, please allow up to seven (7) business days for us to process your return. Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges. Gift box and shipping costs are non-refundable.

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