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Register Your Machine!

To register your machine for warranty, click here.

Warranty Centers

If your machine is currently under warranty, please find your nearest warranty center. Warranty Centers Map

Warranty Terms

1. Locate the purchase receipt for your machine
2. Find a warranty center near you (link to Warranty Center locator)
3. With purchase receipt in hand, call the warranty center near you and describe the issues to determine whether or not the repair needed is covered by your machine's warranty.  
4. If the warranty center will be working on your machine, then securely pack your machine, including a copy of your purchase receipt, and send it via your preferred carrier. The warranty covers labor and parts, however you are responsible for covering shipping charges to the warranty center (they will cover the return postage).
5.  After the repair, the warranty center will have your machine safely delivered to your address and pay the return postage.

Find Your Machine's Warranty Here

25/1 Warranty Terms

25/5/1 Warranty Terms (English/French/Spanish)

25/2/90 Warranty Terms (English/French/Spanish)

Overlock/Serger Warranty Terms

Pro Garment Steamer Warranty Terms

Steam Iron Warranty Terms

Refurbished Machine Warranty Terms

30-Day return Policy

For purchases from, you have 30 days to return an item from the date you received it. If you want to know more, please visit our Shipping and Returns page.